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Customer Support


Context Help

If you lose your way inside our Control Panel, the very first step you should take is to click the Help button, which is present on each and every page. A context menu will show up. It contains thorough info about all the operations that you can perform on the page in question. Each context menu opens on the same page so that you can swiftly return to your work.

Video Tutorials

We have a vast assortment of educational videos describing how to work with our hosting Control Panel. They're made for those of you who would like to see how things are being done instead of just reading articles. In this way, anyone can quickly find their way around our web hosting Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the solution you are looking for, explore our comprehensive FAQ section, which contains questions asked by real customers and provides practical solutions. We periodically "revamp" our FAQ database with new questions & answers in order to cover all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the solution you are looking for in the FAQ section either, you can contact our fantastic team of customer support engineers available 24-7-365 and eager to assist you with any issue. Each support ticket you submit will be responded to in less than 60 minutes (the average response time is about 20 minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 245444

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com